Technology Help

Student Laptop Troubleshooting

• Zoom Issues: Get the Desktop App
• Webpages will not load
• How to Update Your Student Laptop
• Computer will not turn on
• End-of-Year Laptop Reset and Backup: All students were emailed detailed instructions. Please contact kcalderone@wcscc.net if you did not receive the email. Contact techsupport@wcscc.org if you need help peforming the reset or backup. 

ProgressBook

• Quick Tutorial
• Need a Parent Account? Email ahawkins@wcscc.org
• Troubleshooting
  • ProgressBook won't load
  • My child cannot log into ProgressBook

Schoology

• Get the Schoology App on Android or iOS - a great alternative if your WiFi connectivity is low at home!
• Quick Tutorial
• Enable Text and/or Email Notifications when teachers post grades, new assignments, and updates
• Need a Parent Account? Email kcalderone@wcscc.net with the following information
  • your first and last name
  • the email address you'd like the account to be associated with
  • your child's first and last name
• Troubleshooting
  • My child cannot log in to Schoology
  • My child is getting a frown-face error when trying to open a resource in Schoology
  • My child doesn't know how to turn in an assignment on Schoology
  • How to turn in a Google Doc via Schoology Assignment Dropbox

Where to get Help!

• For hardware and software issues, contact techsupport@wcscc.org

  • these include problems with
    • Schoology
    • ProgressBook
    • Google
    • Chrome browser
    • passwords
    • log-ins
    • account issues
    • student laptops 
    • screen damage
    • volume, sound, and camera